Dedicated service from Stonemason Machinery for installation, start-up training and post sales machinery service assistant
Installation
We meticulously plan each phase of the installation process to prioritize operational efficiency, ensuring that the new machine reaches the customer within the intended timeline.
Beyond operational testing, the start-up phase encompasses a thorough check of production performance parameters as expected by the customer.
Our on-site technicians not only deliver customized training to operators but also furnish them with tailored manuals and digital resources for their convenience.
Start-up training
Before and after machine installation, Stonemason Machinery's engineering team is dedicated to addressing your concerns and providing a comprehensive training package. This includes CAD software training, machine operating system training, introduction to machine components, explanation of working principles, guidelines for daily machine maintenance, and training on the replacement of vulnerable parts. Our engineers can guide your staff from the basics of software to machine operation, ensuring that the machine reaches its maximum potential in your hands.
Post sales machinery service assistant
On-Site Service Assistant:
Maintenance is streamlined through our five global service centers, which include dedicated facilities in Melbourne and Perth. Engineers are available seven days a week to provide on-site service assistance and are directly responsible for supplying customers with spare parts. Our dedicated team of technicians travels across Australia daily to offer services, maintenance, and equipment repairs, along with providing spare parts for all machines.
Remote Diagnostic Analysis:
After our technical personnel understand and review your issue, if the problem can be resolved through remote backend diagnostics, our technicians will promptly address the problem by accessing the machine's backend. This ensures that the machine is back to operation at the earliest possible time, maximizing the efficiency of your business operations while saving valuable time.
Service assistant
Spare parts
Maintenance
All Stonemason Machinery machines come with a one-year warranty. During this warranty period, machine maintenance and repairs, whether for the machine or software, will be free of charge. Our technicians will regularly visit your factory to inspect machine performance and remind you of any necessary replacement of vulnerable parts.
Stonemason Machinery is dedicated to ongoing investments in our Service Department to guarantee that our customers receive the utmost support and maintenance for their stone processing machines.
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Kindly reach out to our dedicated service hotline at +61 3 8552 6060 or send an email to service@stonemasonmachinery.com.au.
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Our technical support team will get in touch with you to assess your issues and assist in devising the optimal solution. Upon gaining a comprehensive understanding of the project requirements, we will prepare a quotation for your review. Machines under warranty will receive free after-sales service throughout.
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After you approve our quotation and the necessary parts are accessible, we will reach out to you to schedule a technician's appointment.
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Feel free to provide any feedback. Please inform us whether our service and technical staff promptly addressed your concerns.